Thank you for shopping at Figure Fantasy. We are dedicated to delivering your favorite characters and collectibles to your doorstep safely and securely.
Please review our shipping guidelines below to understand how your order is processed and delivered.
1. Order Processing Time
- In-Stock Items: All in-stock orders are processed within [1–3] business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
- Pre-Order Items: Pre-order items will ship as soon as they become available. Estimated release and shipping dates are provided on the respective product pages. Please note that release dates are subject to manufacturer changes.
2. Shipping Estimates & Delivery Times
We offer worldwide shipping to most international destinations. Shipping costs and estimated delivery times depend on the selected shipping method and your location:
| Shipping Method | Estimated Delivery Time | Shipping Cost |
| Standard Shipping | [7–15] business days | [Free over $99 / $9.99] |
| Expedited Shipping (DHL/FedEx) | [4–8] business days | [Calculated at checkout] |
Note: Delivery times are estimates and may vary due to carrier delays, weather conditions, or customs clearance procedures.
3. Order Tracking
Once your package leaves our warehouse, a shipping confirmation email will be sent to you containing a tracking number and a tracking link. You can also monitor your package directly on our website via the [Track Your Order] page.
Please allow [24–48] hours for the tracking status to update on the carrier’s network.
4. Customs, Duties, and Taxes
- Figure Fantasy is not responsible for any customs and taxes applied to your order.
- All fees imposed during or after shipping are the sole responsibility of the customer (including tariffs, taxes, VAT, etc.). Please check with your local customs office for detailed information before purchasing.
5. Damaged or Lost Packages
We take extra care in packaging your figures with heavy-duty bubble wrap and reinforced boxes to ensure safe transit.
- If your order arrives with significant outer box damage or internal product defects, please contact our support team at [daihh9881@gmail.com] within [48 hours] of delivery.
- Please include your Order Number, clear photos of the shipping box, and photos of the damaged product so we can assist you with a replacement or claim right away.
6. Address Corrections & Undeliverable Packages
Customers are responsible for ensuring that the shipping address entered at checkout is accurate and complete.
- If you notice an error in your address, please email us immediately. We can only modify the address before the package is shipped.
- If a package is returned to us due to an incorrect address, insufficient address details, or failure to pick up the package from the local post office, the customer will be responsible for the reshipping fees.
Contact Us
If you have any further questions about our shipping process or require custom shipping arrangements, please feel free to reach out to our Customer Service team at [daihh9881@gmail.com].
