Welcome to the Figure Fantasy FAQ page. Here you will find answers to the most common questions about our products, orders, shipping, and policies. If you need further assistance, please contact us at [daihh9881@gmail.com].
📦 PRODUCT & AUTHENTICITY
Q1: Are your figures 100% authentic/genuine? A: Yes, absolutely. We guarantee that all products sold on our website are 100% official, licensed, and authentic items sourced directly from manufacturers or authorized global distributors. We do not sell bootlegs, counterfeits, or replicas.
Q2: How do you package figures to prevent damage during shipping? A: As collectors ourselves, we understand the importance of box condition. We take extra care by wrapping every figure box in thick, heavy-duty bubble wrap and shipping it in a sturdy, reinforced outer cardboard box with eco-friendly filler to minimize movement during transit.
Q3: What does “Pre-Order” mean? A: Pre-ordering allows you to reserve a highly anticipated figure before its official release. Payment is collected at the time of checkout to secure your allocation. The estimated shipping date is listed on the product page.
💳 PAYMENT & SECURITY
Q4: What payment methods do you accept? A: We accept major international credit/debit cards (Visa, Mastercard, American Express) and secure checkout via PayPal and Stripe.
Q5: Is my payment secure? A: Yes. Our store uses industry-standard 256-bit SSL encryption technology to protect your data. All transactions are processed through PCI-compliant secure payment gateways, and we never store your credit card information on our servers.
✈️ SHIPPING & DELIVERY
Q6: Do you ship worldwide? A: Yes, we offer international shipping to most countries and regions. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Q7: How long will it take to receive my order? A: * In-stock items: Processed within [1-3] business days. Standard shipping usually takes [7–15] business days, while expedited shipping (DHL/FedEx) takes [4–8] business days.
- Pre-order items: Shipped as soon as the manufacturer releases the product and it arrives at our warehouse.
Q8: Will I get a tracking number? A: Yes. Once your package is shipped, you will automatically receive a confirmation email with a tracking number and a tracking link. You can also track your order directly on our [Track Your Order] page.
🛃 CUSTOMS & DUTIES
Q9: Will I have to pay customs duties or import taxes? A: International shipments may be subject to import taxes, duties, and customs fees levied by your country’s customs office. These fees are not included in our prices or shipping costs and are the sole responsibility of the buyer.
🔄 CANCELLATIONS, RETURNS & REFUNDS
Q10: Can I cancel my Pre-Order? A: Pre-orders can be cancelled within [24–48 hours] of purchase for a full refund. After this window, cancellations may incur a [10%] cancellation/restocking fee because allocations are locked in with the manufacturer. Please think carefully before pre-ordering.
Q11: What is your return policy? A: We accept returns within [14/30] days of delivery. To be eligible for a return, the product must be unopened, factory-sealed, and in its original retail packaging. Due to the nature of collectible figures, we cannot accept returns once the manufacturer’s tape or plastic seal has been broken or opened.
Q12: What should I do if my figure arrives damaged or broken? A: If your figure arrives with a manufacturing defect or severe transit damage, please email us at [daihh9881@gmail.com] within [48 hours] of delivery. Please provide your order number, clear photos of the shipping box, and photos of the damage. We will work with you to provide a replacement or a refund.
